Privacy Policy
At Auto Elektra Veghel, we value the protection of your personal data. We handle your information carefully and confidentially and process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
This Privacy Policy explains what personal data we collect, why we process it, and what rights you have regarding your information.
1. Who We Are
Auto Elektra Veghel is responsible for processing personal data as described in this Privacy Policy.
Auto Elektra Veghel
De Amert 130
5462 GH Veghel
The Netherlands
Phone: +31 (0)413 376 326
Email: info@aeveghel.nl
Website: www.aeveghel.nl
2. What Personal Data Do We Collect?
When you visit our website, create an account, place an order, or contact us, we may collect and process the following personal data:
First and last name
Company name and business contact details
Billing and shipping addresses
Email address and telephone number
Order details and purchase history
Payment information and payment status
Account and login information
IP address, browser information, and device details
Communication with our customer service team
Vehicle information voluntarily provided for product identification or compatibility checks
We only process personal data necessary for the relevant purposes.
3. Why Do We Process Your Personal Data?
We process personal data for the following purposes:
Order Processing and Delivery
To process orders, handle payments, deliver products, and manage returns or warranty requests.
Customer Service
To answer questions, provide technical support, and communicate with customers.
Customer Accounts
To manage customer accounts and provide access to orders, invoices, and account information.
Legal Obligations
To comply with accounting, tax, and other applicable legal requirements.
Website Improvement
To improve the functionality, usability, and security of our website.
Marketing and Communication
To inform you about products, promotions, and developments at Auto Elektra Veghel where permitted by applicable law.
4. Legal Basis for Processing
We only process personal data when a valid legal basis applies.
Depending on the purpose, these legal bases may include:
Performance of a Contract: to process and fulfil your orders.
Legal Obligation: to comply with applicable accounting and tax regulations.
Legitimate Interests: for fraud prevention, security, and appropriate business operations, subject to a balancing of interests.
Consent: for certain marketing activities or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
5. Sharing Personal Data With Third Parties
To provide our services, we may need to share personal data with external service providers, including:
Payment service providers
Shipping and delivery companies
Website hosting and IT service providers
Accounting and administrative service providers
Software suppliers supporting our online store
We only share information necessary for the relevant services.
Where external parties process personal data on our behalf, we establish appropriate data protection agreements when required.
We do not sell your personal data to third parties.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.
Examples include:
Invoices and accounting records: generally 7 years under Dutch tax legislation.
Account information: while your account remains active or further retention is necessary.
Customer service information: as long as necessary to resolve your request and fulfil any related obligations.
Marketing information: until you unsubscribe or withdraw consent, unless another legitimate retention period applies.
7. Cookies
Our website may use cookies and similar technologies to ensure proper functionality and improve the user experience.
These may include:
Functional Cookies: essential for operating our online store.
Analytical Cookies: used to understand how visitors interact with our website.
Marketing Cookies: used, where applicable, to support relevant advertising and marketing activities.
Where consent is legally required, we request your permission before placing cookies.
For more information, please refer to our Cookie Policy.
8. Personal Data Security
Auto Elektra Veghel implements appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse, and unauthorised modification.
We review and update our security measures when necessary to address new developments and risks.
9. Your Privacy Rights
Under the GDPR, you may have the following rights, depending on the circumstances:
Right to access your personal data
Right to rectify inaccurate information
Right to request deletion of personal data
Right to restrict data processing
Right to data portability
Right to object to certain processing activities
Right to withdraw previously given consent
To exercise any of these rights, please contact us at info@aeveghel.nl.
We generally respond to requests within one month, in accordance with GDPR requirements.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
10. International Data Transfers
If personal data is transferred or processed outside the European Economic Area (EEA), we ensure that a valid transfer mechanism and appropriate safeguards are in place where required by the GDPR.
11. Changes to This Privacy Policy
Auto Elektra Veghel reserves the right to update this Privacy Policy when our services, business operations, or legal obligations change.
The latest version will always be available on our website.
12. Contact Information
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us.
Auto Elektra Veghel
De Amert 130
5462 GH Veghel
The Netherlands
Phone: +31 (0)413 376 326
Email: info@aeveghel.nl
Website: www.aeveghel.nl
Nederlands
